In line with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Tech App Innovation has appointed a Grievance Officer to handle complaints about ShopKhata.
Grievance Officer#
- Name: —
- Email: [email protected]
- Phone: +919460927154
- Address: Tech App Innovation, E-145 Tech App Innovation KNN Jodhpur 342008, Rajasthan, India
- Hours: Monday to Friday, 10 am to 6 pm IST (except public holidays)
What you can complain about#
- A payment, plan, refund or billing problem.
- How we handle your personal data, or a request to use your rights under the DPDP Act.
- A decision we made about your account, such as a suspension.
- A shop page, offer or poster made with ShopKhata that you believe breaks the law or your rights.
How to file a complaint#
Fastest: open Help & support in the app or web app and start a ticket, or use our support page.
By email: write to [email protected] with your name, how we can reach you, the email or mobile number on your account (if you have one), and what the problem is.
Timelines#
| Step | When |
|---|---|
| We acknowledge your complaint | within 24 hours |
| We resolve it and tell you what we did | within 15 days |
Not happy with our decision?#
You can approach the consumer commission for your area, or, for personal-data complaints, the Data Protection Board of India once you have used our grievance process.