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ShopKhata Legal

Terms of Service

Last updated:
On this page
  1. What ShopKhata is
  2. Who can use ShopKhata
  3. Your account and staff logins
  4. Your data and your customers' data
  5. Messages to your customers
  6. GST, e-invoice and e-way bill files
  7. Plans, prices and payments
  8. Invite rewards and offers
  9. What you must not do
  10. Our content
  11. Availability and backups
  12. Ending your account
  13. Limitation of liability
  14. Disputes
  15. Changes to these terms
  16. Contact

Last updated: 22 October 2026

Welcome to ShopKhata. These terms are an agreement between you and Tech App Innovation ("ShopKhata", "we", "us"), the publisher of the ShopKhata Android app and the ShopKhata website and web app at https://shopkhata.in (together, the "service"). Please read them together with our Privacy Policy, Refund & Cancellation Policy and Delivery Policy.

By creating an account or using ShopKhata, you agree to these terms. If you use ShopKhata for a business, you agree to them on behalf of that business too.

What ShopKhata is#

ShopKhata is software for shop owners and small businesses: a khata (credit and payment book), bills and invoices, stock, purchases and expenses, reports, posters and other marketing material, an online shop page and WhatsApp catalogue, customer lists, staff attendance and salary, and staff logins. Some tools are free; others need a paid Business Pro (or Personal Pro) plan.

ShopKhata is a record-keeping and marketing tool. It is not a bank, a payment service, a lender, a tax adviser or an accountant. You are responsible for your own books, taxes, GST returns and dealings with your customers, suppliers and staff.

Who can use ShopKhata#

  • You must be at least 18 years old and able to enter a contract under Indian law.
  • You must give us true details when you sign up, including a mobile number you use.
  • You may run more than one shop from one account, up to your plan's limit.

Your account and staff logins#

You sign up with your name, email address, mobile number and a password (or, where offered, with your Google account). Keep your password and devices safe: you are responsible for everything done from your account. You can also lock the app with a PIN or fingerprint.

If your plan allows it, you can give staff their own logins with limited roles. You decide what each staff member can see and do, and you are responsible for their actions in ShopKhata. Remove a staff login as soon as that person should no longer have access.

Your data and your customers' data#

Everything you enter (customers, khata entries, bills, items, stock, suppliers, expenses, staff records, photos, logos and posters) is your data. You own it. We store and process it only to run ShopKhata for you, as described in the Privacy Policy. You can export it (Excel or PDF) and back it up to your own Google Drive.

When you enter details about other people (your customers' names, mobile numbers, addresses, email addresses, GSTINs and amounts, or your staff members' details), you decide what goes in and why. You promise that you have the right to keep these details, that you will use them only for your business with those people, and that you will correct or delete them when they ask and the law requires it.

Messages to your customers#

ShopKhata helps you send bills, khata statements, reminders, order updates and offers to your customers by WhatsApp (which opens on your own phone or computer and is sent by you) and, where your plan includes it and SMS is switched on, by SMS. You decide who gets a message and what it says. You must:

  • message only people who are your customers and would expect to hear from you;
  • follow the rules of WhatsApp and of the Telecom Regulatory Authority of India (TRAI), including the rules on promotional messages;
  • never use ShopKhata to threaten, harass or shame anyone about money they owe.

Payment links and QR codes you share with your customers use your own UPI ID. Money your customers pay you goes straight to your bank or UPI app; it never passes through ShopKhata, and we are not a party to your sales.

GST, e-invoice and e-way bill files#

ShopKhata can prepare GST summaries, GSTR-1 / GSTR-3B worksheets, e-invoice and e-way bill JSON files and Tally exports from the records you enter. We never file returns, generate IRNs or e-way bills, or connect to any government system for you. You upload these files yourself on the official portals and you are responsible for checking them. Please check with your Chartered Accountant before filing.

Plans, prices and payments#

  • The Free plan costs nothing. Paid plans (1 month, 3 months, 6 months, 1 year or 3 years) unlock more features. The features and price of each plan are shown on our Pricing page and in the app before you pay.
  • A plan works on the platform it is sold for: the Android app, the web app, or both. A plan for one platform does not unlock the other unless it says "both". New users may get a few free days on the website; after that the web app is read-only until a web plan is active.
  • You pay on our website or in the app through our payment partners: Razorpay, PayU, PhonePe, Cashfree or SabPaisa for payments in Indian rupees, and PayPal for buyers outside India who pay in US dollars. The app may open the payment partner's page in a browser tab or in the partner's own checkout. Card, UPI and bank details are entered with the payment partner, never with us.
  • Every plan is prepaid for a fixed period and does not renew automatically. We never charge you again without you buying again. Buying again adds the new days after your current ones.
  • Prices are shown in Indian rupees (or US dollars for buyers outside India) and include GST and other applicable taxes unless stated otherwise. We may change prices for new purchases; a change never affects days you have already paid for.
  • Your plan starts immediately once the payment partner confirms the payment (see our Delivery Policy).
  • Cancellations and refunds are covered by our Refund & Cancellation Policy.

Invite rewards and offers#

We may run offers, free days and invite rewards. Each one has its own conditions, shown where it is offered. We may stop an offer at any time and may cancel rewards gained through fake accounts or misuse.

What you must not do#

  • Break any law, including the Information Technology Act, 2000, consumer, tax and data-protection laws, or anyone's copyright, trademark or privacy.
  • Sell, advertise or take orders for anything illegal through your shop page, catalogue or posters, or upload content that is misleading, obscene or hateful.
  • Upload content you don't have the right to use.
  • Use ShopKhata to send spam or to collect other people's data without a lawful reason.
  • Try to break, overload, copy or reverse-engineer ShopKhata, get into accounts or systems you're not allowed to, or resell ShopKhata without our written permission.

Our content#

The ShopKhata name, logo, app, website, poster designs, templates and software belong to Tech App Innovation or our licensors. Posters you make with ShopKhata may be used for your own business, including printing and sharing them. You may not sell our templates or designs as your own.

Availability and backups#

We work hard to keep ShopKhata running and your data safe, and much of the app works offline. Still, we provide the service "as is": we can't promise it will always be available or error-free. Keep your own backups: use the export and Google Drive backup tools, especially before you change phones.

We may change, add or remove features. If we stop ShopKhata altogether, we will tell you at least 30 days before and give you a way to export your data.

Ending your account#

You can delete your account at any time (see Delete your account). We may suspend or close an account that breaks these terms or the law, with notice where the law requires and where it is safe to give it. Paid days lost because of a serious breach of these terms are not refunded.

Limitation of liability#

To the extent the law allows, Tech App Innovation is not liable for indirect or consequential losses, lost profits or lost data, or for losses caused by errors in data you entered, by your staff, by files you filed with any authority, or by services we don't control (such as WhatsApp, SMS operators, payment partners, Google or your internet connection). If we are found liable to you, our total liability is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be limited.

Disputes#

These terms are governed by the laws of India. Please talk to us first at [email protected] or through our Grievance Officer; most problems are solved quickly. Subject to that, the courts having jurisdiction over our registered office (E-145 Tech App Innovation KNN Jodhpur 342008, Rajasthan, India) have exclusive jurisdiction, without affecting your right to approach a consumer commission.

Changes to these terms#

We may update these terms. If a change matters, we'll tell you in the app or by email before it takes effect. Using ShopKhata after that means you accept the new terms.

Contact#

Tech App Innovation, E-145 Tech App Innovation KNN Jodhpur 342008, Rajasthan, India. Email: [email protected]. Phone: +919460927154. Complaints: see Grievance Redressal.