Last updated: 22 October 2026
This policy explains how cancellations and refunds work for ShopKhata paid plans sold by Tech App Innovation on our website and in our app. It is part of our Terms of Service.
How our plans work#
- ShopKhata is a digital software service. Paid plans are prepaid for a fixed period: 1 month, 3 months, 6 months, 1 year or 3 years.
- Plans do not renew automatically. We never save your card or set up a mandate, and we never charge you again unless you buy again.
- You pay through our payment partners: Razorpay, PayU, PhonePe, Cashfree or SabPaisa (Indian rupees), or PayPal (US dollars).
- The Free plan costs nothing and never asks for payment details.
Cancellation#
Because plans never renew, there is nothing to cancel. You keep every paid feature until the end date shown on your Plan page. After that, your account simply moves back to the Free plan, and your data stays.
If you want to stop early and get your money back, see "Refunds" below.
Refunds#
You can get a full refund in these cases:
- Change of mind within 7 days: you write to us within 7 days of payment, and the plan has not been substantially used in that time (for example, you have not used the paid features to make large numbers of bills, posters or exports).
- Charged twice: you paid more than once for the same order. The extra payment is refunded in full.
- Money debited but plan not started: the payment failed or the plan did not start, but money left your account. If the payment partner does not reverse it on its own, we refund it in full once we confirm it with them.
We do not refund:
- the unused part of a plan after the 7-day window (there are no partial refunds for unused days, except as stated above);
- plans on accounts closed for breaking our Terms of Service;
- a plan bought for the wrong platform (Android, web or both) more than 7 days ago. Write to us first: we can often move it for you.
How to ask for a refund#
- Open Help & support in the app or web app and start a ticket, or
- email [email protected] with the email address or mobile number on your account, the payment date, the amount and the order or payment reference.
We reply within 2 working days.
Processing time#
- Approved refunds are sent back to the original payment method (the same card, UPI account, bank account or wallet) through the payment partner you paid with, within 5–7 working days of approval. Your bank may take a few more days to show it.
- PayPal / US dollar payments are refunded through PayPal to the same PayPal account or card. Any difference caused by exchange rates or fees charged by your bank or PayPal is outside our control.
- We never refund in cash or to a different account.
Plans bought on Google Play before October 2026#
Older plans bought through Google Play follow Google Play's refund policy and are refunded by Google. Any such subscription can be cancelled in Google Play → Profile → Payments & subscriptions → Subscriptions.
Contact#
Tech App Innovation, E-145 Tech App Innovation KNN Jodhpur 342008, Rajasthan, India. Email: [email protected]. Phone: +919460927154.