Last updated: 22 October 2026
ShopKhata is a digital software service. Nothing physical is shipped, and there are no shipping charges.
How a plan is delivered#
- When you buy a plan on our website or in the ShopKhata app, it is activated on your ShopKhata account straight away, as soon as our payment partner (Razorpay, PayU, PhonePe, Cashfree, SabPaisa or PayPal) confirms the payment, usually within a few seconds.
- You can see the active plan and its end date on the Plan page in the app or web app. A payment confirmation is also shown on screen and, where available, sent by the payment partner.
- The plan works on the platform it was sold for (Android app, web app or both), wherever you sign in to your account.
If your plan doesn't start#
Sometimes a bank takes longer to confirm a payment. We check pending payments with the payment partner automatically for up to 24 hours. If your plan has not started within 24 hours of paying, open Help & support or write to [email protected] with the payment reference. If the payment cannot be confirmed, the money is returned as described in our Refund & Cancellation Policy.
Orders from shops using ShopKhata#
Shops can take orders from their customers through their ShopKhata shop page or WhatsApp catalogue. Those orders are between you and the shop: the shop decides delivery, pickup, charges and timings, and you pay the shop directly. Please contact the shop about any such order.
Contact#
Tech App Innovation, E-145 Tech App Innovation KNN Jodhpur 342008, Rajasthan, India. Email: [email protected]. Phone: +919460927154.